Refund policy
1. Defined Terms
1.1 "Barrister & Bespoke," "we," "us," and "our" mean Barrister & Bespoke LLC, a Florida limited liability company.
1.2 "Product" means any item purchased from barristerandbespoke.com.
1.3 "Order" means a single purchase transaction, which may be delivered in more than one parcel.
1.4 "Business Day" means Monday through Friday, excluding federal holidays.
1.5 "Delivery" means the date the carrier records the parcel as delivered to the address given at checkout.
2. Scope, and How This Policy Relates to Our Warranty Policy
2.1 This policy governs returns, exchanges, and refunds. It applies to every Product sold on barristerandbespoke.com, subject to Section 11 (Final Sale).
2.2 This policy is separate from our Warranty Policy, which governs a Product that fails after the return window has closed. Section 13 explains the difference and how the two work together. Nothing in this policy shortens any warranty.
3. Return Window
3.1 You may return a Product within 30 days of Delivery.
3.2 Condition. To be eligible for return, a Product must be unused, unworn, and uncarried, in its original packaging, with all tags and accessories included. Products that show signs of use beyond inspection and trying-on are not eligible for return, though they may qualify for warranty service — see Section 13.
4. Starting a Return
4.1 Request a return through your customer account, or by writing to sales@barristerandbespoke.com with your order number.
4.2 We respond to a return request within one (1) Business Day with a Return Authorization and shipping instructions.
4.3 Once authorized, you have 14 days to ship the Product back to us. We may extend this at our discretion for good cause.
4.4 You are responsible for the cost of return shipping, and we recommend a tracked and insured service; the Product remains your responsibility until we receive it. This does not apply to Products that arrive damaged, defective, or incorrect, where we send a prepaid label at no cost to you — see Section 9.
4.5 Products returned to us that are not eligible. If a Product you send back is not eligible for return — because it does not meet the condition requirements of Section 3.2, or because it is Final Sale under Section 11 — we will not refund it. We will tell you within five (5) Business Days of our receiving it, and we will send you photographs of the Product as we received it. You may have it back: tell us within thirty (30) days of that notice and pay the cost of return shipping, which we will invoice to you. If we do not hear from you within those thirty days, or if you tell us you do not want it, the Product is abandoned and we may dispose of it. A Product we dispose of is not refunded.
5. Refunds
5.1 Approved refunds are issued to the original payment method.
5.2 We issue your refund within 10 Business Days of our receiving the returned Product.
5.3 Free shipping is not clawed back. Orders of $150 or more in merchandise subtotal, after discounts, ship free. If a partial return brings the remaining merchandise subtotal below $150, we do not charge you retroactively for the shipping already provided, on that Order or any future one.
6. Exchanges
6.1 To exchange a Product for a different size or color, request a return under Section 4 and place a new order for the item you want. This gets the replacement to you faster than waiting on the return to process, and it is how our self-serve system is configured.
6.2 If the exchange is for a defective or incorrect Product, see Section 9 instead — you will not be asked to place a new paid order.
7. Gifts
7.1 A gift recipient may request a return using the order number, without needing the purchaser's payment information. Gift returns are issued as store credit rather than to the original payment method, so the amount is never disclosed to the purchaser.
7.2 The return window in Section 3 applies to gifts the same as any other purchase.
8. Products Delivered in More Than One Parcel
8.1 Because Products ship from more than one location, an Order may arrive in several parcels on different days, each with its own tracking. You are never charged extra for this.
8.2 You may return the whole Order or any part of it. The return window for the Order runs from Delivery of the last parcel.
8.3 See our Shipping Policy for how split shipments are dispatched and tracked.
9. Damaged, Defective, or Incorrect Products
9.1 If a Product arrives damaged, or is not what you ordered, tell us within 7 days of Delivery at sales@barristerandbespoke.com. Photographs help, and we will ask for them, but we will not condition a resolution on your having them.
9.2 If damage is not apparent on opening and you discover it on first use, tell us within 30 days of Delivery.
9.3 In either case, at your election, we will replace the Product or refund it in full, including shipping. We send a prepaid label; you pay nothing to return it.
9.4 We deal with the carrier. Filing and pursuing a freight claim is our task, not yours, and your refund or replacement does not wait on it.
9.5 A Product that fails in ordinary use after this window has closed is a warranty matter, not a return. See Section 13.
10. Non-Delivery
10.1 Risk of loss. We bear the risk of loss until Delivery. If tracking shows a parcel delivered and you do not have it, tell us within 7 days of the recorded delivery date. We investigate with the carrier and, where the parcel cannot be located, replace or refund the Order.
10.2 Undeliverable or refused parcels. If a parcel is returned to us as undeliverable through no fault of yours, we reship it once at no charge.
11. Final Sale
The following are Final Sale and cannot be returned or exchanged, except where they arrive damaged, defective, or materially different from their description:
(a) fountain pens that have been inked;
(b) lighters that have been fueled;
(c) opened humidification supplies, care products, and other consumables;
(d) any Product monogrammed, engraved, or otherwise altered by a third party after it left us;
(e) gift cards.
Every Final Sale Product is marked as such on its product page before purchase.
Personalized planners are made to your order and cannot be returned or exchanged unless the personalization error is the maker's. An unpersonalized planner returned under the Thirty-Day Assurance comes back to us in Fort Myers Beach, not to the maker.
A Final Sale Product sent back to us is handled under Section 4.5.
12. Firm and Volume Orders
Purchases made through our For Firms channel follow the same return rights stated in this policy, unless the Terms of Sale for Firms state otherwise for a specific order.
13. Returns and Warranty — How They Differ
13.1 This policy covers the window immediately after Delivery: a Product you no longer want, or one that arrives damaged or not as ordered. Our Warranty Policy covers what happens afterward, if a Product fails during ordinary use.
13.2 For our own House Products, our Limited Warranty runs five years from Delivery.
13.3 For Curated Products from other manufacturers, we additionally stand behind every one ourselves for the first 30 days from Delivery — our Thirty-Day Assurance — regardless of what the manufacturer's own warranty requires. After that, the manufacturer's warranty governs. Full terms for both are in our Warranty Policy.
14. Cancelling an Order, and Shipment Timing
14.1 Cancelling an Order. You may cancel an Order yourself from your customer account within fifteen (15) minutes of placing it, so long as it has not yet been fulfilled. After that, write to sales@barristerandbespoke.com — we will cancel the Order if it has not yet been handed to the carrier, and if it has, it becomes a return under Section 3. A personalized planner cannot be cancelled once the maker has begun the personalization.
14.2 Shipment timing. We process and ship Orders within the timeframe stated in our Shipping Policy. If we are unable to meet that timeframe, we will notify you and give you the choice to consent to the delay or cancel for a prompt refund, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule.
15. Governing Law and Venue
This policy is governed by the laws of the State of Florida. Venue for any dispute lies in Lee County, Florida. This policy does not include an arbitration clause; you retain the right to bring a claim in court.
16. General
16.1 If any provision of this policy is held unenforceable, the remainder continues in effect.
16.2 Questions about a return or exchange: sales@barristerandbespoke.com, or 601-207-4488.
Barrister & Bespoke LLC · Fort Myers Beach, Florida